Residence Services Ambassador

Job description

  • Represent Department of Residence Services at various Admissions and Orientation events on-campus.
  • Serve as a representative for Residence Services in the Model Residence Hall Rooms during Admissions office campus visits, TKS and DKS Orientation days, and on as-needed basis.
  • Serve as student voice and perspective during summer DKS Presentations.
  • Assist with bi-annual Campus Visit and Model Room training sessions for the department.
  • Perform other related duties as directed by supervisor.



  • At least a 2.30 current and cumulative GPA for undergraduate students, and a 3.00 current and cumulative GPA for graduate students, at the time of application and throughout the employment period.
  • 18 years or older; part-time or full-time student status at Kent State University.
  • Ability and ease in speaking with prospective students and their families.
  • Not on sanction from the Office of Student Conduct, and able to pass a criminal background check and university conduct review.

Job Responsibilities:

The responsibilities of the Residence Services Ambassador are listed below by competency area. These competencies are directly connected to the Department of Residence Service’s Blue and Gold Points of Pride.

Professionalism/Work Ethic:

  • Uphold and support the University, Division of Student Affairs, and Residence Services mission statement, values, and commitment to diversity.
  • Follow all federal, state and local laws as well as University and residence hall rules.
  • Attend all scheduled training sessions and staff meetings.
  • Adhere to the dress code of the department/office.

Critical Thinking/Problem Solving:

• Exercise sound reasoning to analyze issues, make decisions, and overcome problems.
• Ability to obtain, interpret, and use knowledge, facts, and data in this process, and demonstrate originality and inventiveness.

• Leverage the strengths of others to achieve common goals and use interpersonal skills to coach and develop others.
• Ability to assess and manage one’s emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

Digital Technology:
• Leverage existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals.
• Ability to demonstrate effective adaptability to use new and emerging technologies.

Verbal/Written Communication:
• Articulate thoughts and ideas clearly and effectively in written and verbal forms to persons inside and outside of the organization.
• Ability to speak in public; can express ideas to others; and can write/edit memos, letters, and correspondence clearly and effectively.

• Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints.
• Ability to work within a team structure and can negotiate and manage conflict.

Career Management:
• Participate in evaluations to measure professional development and work competencies.
• Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals and identify areas necessary for professional growth.
• Ability to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

Global/Intercultural Fluency:
• Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions.
• Ability to demonstrate openness, inclusiveness, sensitivity, and to interact respectfully with all people and understand individuals’ differences.